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How to Change The Water Filter | Step-by-Step Guide

Learn how to change your water filter with our easy-to-follow guide. This tutorial covers all steps for a quick and efficient replacement. If the issue persists, contact your local hotline.

I would like to schedule a service to change my CO2 bottle. What should I do?

Contact your local gas supplier, if you do not have an account please complete this form and we will get back to you in within 48 hours. Please state in the form: Machine number / address / contact person / where the machine is located.

I would like to schedule a service to change the filter. What should I do?

Please complete this form and we will get back to you within 48 hours.
Please state in the form: Machine number / address / contact person / where the machine is located.

The box is beeping. What should I do?

Try this quick fix and if the problem persists please call our hotline:

1. Unplug and restart the machine

2. Wait 10 seconds

3. Plug it in again and wait

The box lights up red. What should I do?

Try this quick fix. If the problem persists please call our hotline:

1. Unplug and restart the machine

2. Wait 10 seconds

3. Plug it again and wait.

How to install an AQTiV Tower ?

Discover how to install an AQTiV TOWER from assembly the elements, to connection, and maintenance.

I want to cancel my contract, what should I do?

We regret to see you go. We value your feedback and would appreciate any insights you can share about your experience with us. Our team is always here to assist you, should you ever reconsider or require assistance in the future.

To cancel your contract please contact the BE WTR contact mentioned in your contract or fill in this form.

I have a water leak, what should I do?

Follow these steps:

1. Locate the leak

2. If the leak is in the drip tray, drain it

3. If not, turn off the water supply and contact us.

Can I carry out a service and maintenance myself?

Maintenance needs to be carried out at least once a year. To ensure optimal safety and water quality our technicians will contact you before a service is due to find the most convenient solution.

I want to improve the carbonation. What should I do?

Is your BE WTR system not making the water sparkling enough to your taste? This video offers solutions and adjustments to enhance carbonation. If the issue persists, contact your local hotline.

Do you still need help?

For any questions or queries contact our customer service by using our Contact Form or call us on our hotline +41 21 624 23 34

SHOWROOM

SWITZERLAND

Rue de Genève 21
1003 Lausanne

info@bewtr.com

+41 21 312 41 28 (CHDE)

+41 21 312 41 27 (CHFR)

FRANCE

Cap18 -189 Rue d’Aubervilliers

75018 Paris

jonathan@bewtr.com

+33 (0) 680590456

UNITED ARAB EMIRATES

Office 602, Icon Tower, Barsha Heights, Dubai, UAE

alex@bewtr.com

+971 56 301 7312

SINGAPORE

Mac Taggart Foodlink, Singapore 368079

christian@bewtr.com

+65 8351 3752

CHINA

Xiamen

Artie Li 李智剑

artie.li@bewtr.cn

CANADA

Montréal

Tom Hecker

tom@bewtr.com