Maintenance
I would like to schedule a service to change my CO2 bottle. What should I do?
Contact your local gas supplier, if you do not have an account please complete this form and we will get back to you in within 48 hours. Please state in the form: Machine number / address / contact person / where the machine is located.
I would like to schedule a service to change the filter. What should I do?
Please complete this form and we will get back to you within 48 hours.
Please state in the form: Machine number / address / contact person / where the machine is located.
The box is beeping. What should I do?
Try this quick fix and if the problem persists please call our hotline:
1. Unplug and restart the machine
2. Wait 10 seconds
3. Plug it in again and wait
The box lights up red. What should I do?
Try this quick fix. If the problem persists please call our hotline:
1. Unplug and restart the machine
2. Wait 10 seconds
3. Plug it again and wait.
How to install an AQTiV Tower ?
I want to cancel my contract, what should I do?
We regret to see you go. We value your feedback and would appreciate any insights you can share about your experience with us. Our team is always here to assist you, should you ever reconsider or require assistance in the future.
To cancel your contract please contact the BE WTR contact mentioned in your contract or fill in this form.
I have a water leak, what should I do?
Follow these steps:
1. Locate the leak
2. If the leak is in the drip tray, drain it
3. If not, turn off the water supply and contact us.
I need to change my invoicing address. What should I do?
If you need to change your invoicing details, please add the new instructions in the message bloc and we will update your details.
Can I carry out a service and maintenance myself?
Maintenance needs to be carried out at least once a year. To ensure optimal safety and water quality our technicians will contact you before a service is due to find the most convenient solution.
I want to improve the carbonation. What should I do?
Do you still need help?
For any questions or queries contact our customer service by using our Contact Form or call us on our hotline +41 21 624 23 34
SHOWROOM
SWITZERLAND
Rue de Genève 21
1003 Lausanne
+41 21 312 41 26
SWEDEN
Regeringsgatan 61
111 47 Stockholm
info@bewtr.se
+46 8 250 420
DENMARK
Erik Menveds Vej 2B,
1965 Frederiksberg C
info@bewtr.dk
+45 88 626 590
Finland
Pursimiehenkatu 29-31 F, 2. krs
00150 Helsinki
info@bewtr.fi
+358 10-4115490
FRANCE
189 Rue d'Aubervilliers Voie D - Nº30, 75018 Paris
jonathan@bewtr.com
+33 (0) 680590456
UNITED ARAB EMIRATES
Office 602, Icon Tower, Barsha Heights, Dubai, UAE
+971 55 784 1911
SINGAPORE
Mac Taggart Foodlink, Singapore 368079
christian@bewtr.com
+65 8351 3752
CANADA
Montréal - COMING SOON
tom@bewtr.com
+1 514 921-2169