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Maintenance

Support Systems Troubleshooting Installation Product Maintenance Contact us
Filter

I would like to schedule a service to change my CO2 bottle. What should I do?

Contact your local gas supplier, if you do not have an account please complete this form and we will get back to you in within 48 hours. Please state in the form: Machine number / address / contact person / where the machine is located.

I would like to schedule a service to change the filter. What should I do?

Please complete this form and we will get back to you within 48 hours.
Please state in the form: Machine number / address / contact person / where the machine is located.

The box is beeping. What should I do?

Try this quick fix and if the problem persists please call our hotline:

1. Unplug and restart the machine

2. Wait 10 seconds

3. Plug it in again and wait

The box lights up red. What should I do?

Try this quick fix. If the problem persists please call our hotline:

1. Unplug and restart the machine

2. Wait 10 seconds

3. Plug it again and wait.

I want to cancel my contract, what should I do?

We regret to see you go. We value your feedback and would appreciate any insights you can share about your experience with us. Our team is always here to assist you, should you ever reconsider or require assistance in the future.

To cancel your contract please contact the BE WTR contact mentioned in your contract or fill in this form.

I have a water leak, what should I do?

Follow these steps:

1. Locate the leak

2. If the leak is in the drip tray, drain it

3. If not, turn off the water supply and contact us.

Can I carry out a service and maintenance myself?

Maintenance needs to be carried out at least once a year. To ensure optimal safety and water quality our technicians will contact you before a service is due to find the most convenient solution.

Do you still need help?

For any questions or queries contact our customer service by using our Contact Form or call us on our hotline +41 21 624 23 34

SHOWROOM

SWITZERLAND

Rue de Genève 21
1003 Lausanne

info@bewtr.com
+41 21 312 41 28 (CHDE)

+41 21 312 41 27 (CHFR)

SWEDEN

Regeringsgatan 61
111 47 Stockholm

info@bewtr.se
+46 8 250 420

DENMARK

Erik Menveds Vej 2B,

1965 Frederiksberg C

info@bewtr.dk
+45 88 626 590

Finland

Pursimiehenkatu 29-31 F, 2. krs

00150 Helsinki

info@bewtr.fi
+358 10-4115490

FRANCE

Paris - COMING SOON
jonathan@bewtr.com
+33 (0) 680590456

UNITED ARAB EMIRATES

Dubaï - COMING SOON
samuel@bewtr.com
+971 52 603 1202

SINGAPORE

Mac Taggart Foodlink, Singapore 368079

christian@bewtr.com
+65 8351 3752