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Maintenance

Support Troubleshooting Installation Product Maintenance Contact us
Filter

I would like to schedule a service to change the CO2. What should I do?

Contact your local gas provider, if you have no account please complete this form and we will get back to you in less than 48 hours. Please mention in the form: Machine number / address / contact person / where is the machine placed.

I would like to schedule a service to change the filter. What should I do?

Please complete this form and we will get back to you in less than 48 hours.
Please mention in the form: Machine number / address / contact person / where is the machine placed.

The box beeps. What should I do?

Try this quick fix and if the problem persists please call our hotline:

1. Restart the machine by pulling out the plug

2. Wait 10s

3. Plug in again and wait

The box lights up red. What should I do?

Try this quick fix and if the problem persists please call our hotline:

1. Restart the machine by pulling out the plug

2. Wait 10s

3. Plug in again and wait.

I wish to end my contract, what should I do?

We regret to see you go. We value your feedback and would appreciate any insights you can share about your experience with us. Our team is always here to assist you, should you ever reconsider or require assistance in the future.

To end your contract please contact the BE WTR contact mentioned in your contract or fill this form.

I have a water leak, what should I do?

Follow these steps:

1. Locate the leak

2. If it’s the drip tray, drain it

3. If not, turn off the water supply and contact us.

Can I do service and maintenance myself ?

Maintenance needs to be done at least once a year. To ensure optimal safety and water quality our technicians will contact you before service is due to find the most convenient solution.

Do you still need help?

For any questions or queries contact our customer service by using our Contact Form or call us on our hotline +41 21 624 23 34

SHOWROOM

SWITZERLAND

Rue de Genève 21
1003 Lausanne

info@bewtr.com
+41 21 312 41 26

SWEDEN

Regeringsgatan 61
111 47 Stockholm

info@bewtr.se
+46 8 250 420

DENMARK

Erik Menveds Vej 2B,

1965 Frederiksberg C

info@bewtr.dk
+45 88 626 590

Finland

Pursimiehenkatu 29-31 F, 2. krs

00150 Helsinki

info@bewtr.fi
+358 10-4115490

FRANCE

Paris - COMING SOON
jonathan@bewtr.com
+33 (0) 680590456

UNITED ARAB EMIRATES

Dubaï - COMING SOON
samuel@bewtr.com
+971 52 603 1202

SINGAPORE

COMING SOON
christian@bewtr.com
+65 8351 3752

Barcelona

COMING SOON
david@bewtr.com
+34 699 914 763