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The sparkling intensity has decreased. What should I do?

Follow these few steps and contact your BE WTR technical hotline if the problem persists:

1. Check the water temperature If the water is cold, please follow step 2

If the water is not cold, try to switch OFF/ON on the box and then follow step 3

2. Check the gas bottle: Is the manometer in the red part?

If yes, please change your gas bottle. It means that is empty. How to change the CO2 bottle?

3. Check your gas pressure: it must be between 4 and 4.5 Bar.

To increase the pressure, use a screwdriver and turn the screw on the Co2 regulator front face

How to change my gas bottle?

We are happy to help you with instructions for how you change the CO2. Just call and we will explain. It is really very simple. Every six months, when we do our service, we leave an extra CO2 bottle. If you still need help, we will come out to you for a symbolic fee.

Every six months, when we do our service, we leave an extra CO2 bottle. Remove the empty gas bottle and replace with the new one, following these 10 easy steps:

  1. Close the CO2 bottle valve.
  2. Release pressure regulator.
  3. Remove CO2 gas cylinder. Secure it upright.
  4. Secure the new cylinder upright with safety strap. Open protection cap.
  5. Open valve slowly to release CO2 gas and close again.
  6. Connect the pressure regulator. Make sure the sealing washer is fitted correctly.
  7. Tighten nut with spanner. Ensure all connections are tightened. Do not overtighten.
  8. Open valve. Check manometer. The pressure gauge volume
    should stay stable when you close valve again.
  9. If necessary – check for leakage with solution of soapy water or an equivalent. Appearing bubbles
    are a sign of leakage. If leakage problem can not be solved, contact the customer service. The correct pressure is 70/80 PSI or 4.5-5.5 bar.
  10. Open the CO2 bottle valve.
    If you still need help, call us and we will come out for a symbolic fee.

I would like to schedule a service to change the CO2. What should I do?

Contact your local gas provider, if you have no account please complete this form and we will get back to you in less than 48 hours. Please mention in the form: Machine number / address / contact person / where is the machine placed.

I have neither still or sparkling water, plus gas is coming through the sparkling outlet. What should I do?

If you Has the flow decreased progressively these last weeks ?

Yes, contact your BE WTR technical hotline

No, have you closed your water inlet ?

No, check if the water stop is open (left picture).

If it is, close it by following the green arrow (right picture)

If it is not, contact your technical contact

– Switch OFF the BOX

– Wait 10s

– Switch ON the BOX

– Wait 2mins

I would like to schedule a service to change the filter. What should I do?

Please complete this form and we will get back to you in less than 48 hours.
Please mention in the form: Machine number / address / contact person / where is the machine placed.

The box beeps. What should I do?

Try this quick fix and if the problem persists please call our hotline:

1. Restart the machine by pulling out the plug

2. Wait 10s

3. Plug in again and wait

The box lights up red. What should I do?

Try this quick fix and if the problem persists please call our hotline:

1. Restart the machine by pulling out the plug

2. Wait 10s

3. Plug in again and wait.

I wish to end my contract, what should I do?

We regret to see you go. We value your feedback and would appreciate any insights you can share about your experience with us. Our team is always here to assist you, should you ever reconsider or require assistance in the future.

To end your contract please contact the BE WTR contact mentioned in your contract or fill this form.

I have a water leak, what should I do?

Follow these steps:

1. Locate the leak

2. If it’s the drip tray, drain it

3. If not, turn off the water supply and contact us.

I have sparkling water but no still water. What should I do?

If you have no still water, please follow those 4 steps:

1. Has the flow decreased progressively these last weeks ?

If yes, contact your BE WTR technical hotline.

If not, follow step 2.

2. What is the status of your water inlet (open/close)?

It is open: close it by following the green arrow (right picture)

It is closed: contact your technical contact

My Box is making a lot of noise. What should I do?

If your Box is starting to make some noice, please follow these few steps, and if the problem persists, contact our hotline:

1. Has the flow decreased progressively these last weeks ?

If yes, contact your BE WTR technical hotline.

If not, follow step 2.

2. What is the status of your water inlet (open/close)?

It is open: close it by following the green arrow (right picture)

It is closed: contact your technical contact

The still water flow has significantly decreased. What should I do?

Your filter seems to have cloged earlier than expected. The quality of your local water can vary and impact the duration of your filter. The filter will then work harder to compensate for the potential pollutants in the water.

Please contact our hotline to schedule a maintenance.

My water is not cold. What should I do?

Follow these short steps, if the problem persists, please contact us:

1. Switch OFF the Box

2. Wait 10s

3. Switch ON the Box

4. Wait an hour

If the problem persists, please contact your BE WTR technical hotline

My first glass of water is not fresh. What can I do?

After each use, very little water can remain in the pipes. When the temperature is hot, this can influence the temperature the first glass of water.

Can I adjust the temperature?

When the system is installed, the temperature can be adjusted slightly. However for optimal sparkling water quality, the temperature should be below 9 degrees.

What is the optimal temperature?

For optimal sparkling water quality, the temperature should be below 9 degrees.

What is included in the pricing?

For any subscription contract everything is included from installation, to service and maintenance once or twice a year. For any purchase contract, service & maintenance are included the first year and then a monthly fee is added.
For purchase contract, the service is offered the first year and then it’s a monthly fee. Contact us

What do I need to create a water station?

You have a restaurant, a hotel, a company, or you want a system at home?
Please contact us to see the best alternative to match your need and space.

What space under-the-counter do I need to install BE WTR at home?

You need a 60 x 60cm furniture. For homes and offices, we can provide you a solution with a 35L bin.

I am a tenant, can I still install BE WTR?

Yes of course, we will keep your existing tap so you can easily replace it once you end your lease.

Is ventilation needed to install the system?

Below the counter, air circulation needs to be ensured. An aeration grid can be necessary.

Do I need to drill a hole in the kitchen?

Not on the counter, we use the existing hole of your existing tap
Below the counter, air circulation needs to be ensured. An aeration grid can be necessary.

Is it possible to install the under-the-counter elements away from the tap installation?

Max 2m for at home or offices but it can go up to 10m for high capacity machines, as in hotels or in restaurants.

Can I have only the sparkling and still water without having the filter?

Our systems are created to dispense both still and sparkling water.

How much of sparkling water does 1 bottle of gas represents?

Depending of the local supplier (size of the gas bottle), it’s around 400L for at home solutions and 1200L for offices and restaurants.

Can I do service and maintenance myself ?

Maintenance needs to be done at least once a year. To ensure optimal safety and water quality our technicians will contact you before service is due to find the most convenient solution.

What is the minimum contract duration ?

The minimum contract duration for a subscription is 36 months.

Is BE WTR compatible with a water softener?

Yes our systems are compatible with a water softener installation.

Do I need to purge the system ?

Yes, you will need to purge your system after more than 1 day without usage.

How often do I need to purge the system?

You will need to purge your system after 24h without usage.

How do I purge my system?

To purge your system, make sure to dispense at least 1L of still water and then 1L of sparkling water. Then is ready to be used!

Is BE WTR AQTiV available in different colors?

Not yet, if you are interested to receive BE WTR news, please subscribe here.

Do you still need help?

For any questions or queries contact our customer service by using our Contact Form or call us on our hotline +6583513752

SHOWROOMS

SINGAPORE

AT YOUR SERVICE
christian@bewtr.com

+65 8351 3752