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Maintenance

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Filter

I would like to schedule a service to change the CO2. What should I do?

Contact your local gas provider, if you have no account please complete this form and we will get back to you in less than 48 hours. Please mention in the form: Machine number / address / contact person / where is the machine placed.

I would like to schedule a service to change the filter. What should I do?

Please complete this form and we will get back to you in less than 48 hours.
Please mention in the form: Machine number / address / contact person / where is the machine placed.

The box beeps. What should I do?

Try this quick fix and if the problem persists please call our hotline:

1. Restart the machine by pulling out the plug

2. Wait 10s

3. Plug in again and wait

The box lights up red. What should I do?

Try this quick fix and if the problem persists please call our hotline:

1. Restart the machine by pulling out the plug

2. Wait 10s

3. Plug in again and wait.

I wish to end my contract, what should I do?

We regret to see you go. We value your feedback and would appreciate any insights you can share about your experience with us. Our team is always here to assist you, should you ever reconsider or require assistance in the future.

To end your contract please contact the BE WTR contact mentioned in your contract or fill this form.

I have a water leak, what should I do?

Follow these steps:

1. Locate the leak

2. If it’s the drip tray, drain it

3. If not, turn off the water supply and contact us.

Can I do service and maintenance myself ?

Maintenance needs to be done at least once a year. To ensure optimal safety and water quality our technicians will contact you before service is due to find the most convenient solution.

Do you still need help?

For any questions or queries contact our customer service by using our Contact Form or call us on our hotline +6583513752

SHOWROOMS

SINGAPORE

AT YOUR SERVICE
christian@bewtr.com

+65 8351 3752