CONTACT US

Troubleshooting

Support Systems Troubleshooting Installation Product Maintenance Contact us
Filter

How to use BE CONNECT web app?

Join us as we delve into the BE CONNECT webapp: features, functionalities, and user-friendly interface, designed to seamlessly connect you with the digital world.

USER MANUAL

View and download our user manual here.

The sparkling intensity of my water has decreased. What should I do?

Follow these few steps and contact your BE WTR technical hotline if the problem persists:

1. Check the water temperature If the water is cold, please go to step 2

If the water is not cold, try pressing the switch ON/OFF button on the box and then go to step 3

2. Check the gas bottle: Is the pressure gauge in the red areae?

If yes, please change your gas bottle as it is empty. How do I change the CO2 bottle?

3. Check your gas pressure: it should be between 4 and 4.5 bar.

To increase the pressure, use a screwdriver and turn the screw on the Co2 regulator front face.

How do I change my gas bottle?

We are happy to help you by providing instructions on how to change the CO2 bottle. Just call and we will explain everything. It is really very simple. Every six months, when we do our service, we leave an extra CO2 bottle. If you still need help, we will come out to you for a symbolic fee.

Every six months, when we carry out a service, we leave an extra bottle of CO2. Remove the empty gas bottle and replace it with the new one, following these 10 easy steps:

  1. Close the CO2 bottle valve.
  2. Release the pressure regulator.
  3. Remove the CO2 gas cylinder. Secure it in an upright position.
  4. Secure the new cylinder in an upright position with the safety strap. Open the protection cap.
  5. Open valve slowly to release CO2 gas and close again.
  6. Connect the pressure regulator. Make sure the sealing washer is fitted correctly.
  7. Tighten nut with spanner. Ensure all connections are tightened. Do not overtighten.
  8. Open the valve. Check manometer. The pressure gauge volume
    should stay stable when you close valve again.
  9. If necessary – check for leakage using a solution of soapy water or an equivalent. Any bubbles are a sign of leakage. If the leakage problem can not be solved, contact the Customer Services. The correct pressure is 70/80 PSI or 4.5-5.5 bar.
  10. Open the CO2 bottle valve.
    If you still need help, call us and we will come out for a nominal fee.

I have neither still nor sparkling water, and gas is coming out of the sparkling outlet. What should I do?

If you Has the flow gradually decreased over the last weeks ?

Yes, contact your BE WTR technical hotline

No, have you closed your water inlet ?

No, check if the water stop is open (left picture).

If it is open, close it by moving it in the direction of the green arrow (see picture on the right)

If it is not, contact your technical contact

– Switch OFF the BOX

– Wait 10 seconds

– Switch ON the BOX

– Wait 2 minutes

I have sparkling water but no still water. What should I do?

If you have no still water, please follow these 4 steps:

1. Has the flow gradually decreased over the last few weeks?

If yes, contact your BE WTR technical hotline.

If not, go to step 2.

2. What is the status of your water inlet (open/closed)?

It is open: close it by moving it in the direction of the green arrow (see picture on right)

If it is closed: contact your technical contact

My Box is making a lot of noise. What should I do?

If your Box is starting to make some noise, please follow these few steps, and if the problem persists, contact our hotline:

1. Has the flow gradually decreased over the last few weeks ?

If yes, contact your BE WTR technical hotline.

If not, go to step 2.

2. What is the status of your water inlet (open/closed)?

It is open: close it by moving it in the direction of the green arrow (see picture on right)

It is closed: contact your technical contact

The still water flow has significantly decreased. What should I do?

Your filter seems to have clogged up earlier than expected. The quality of your local water can vary and impact the operating life of your filter. The filter will then have to work harder to compensate for the potential pollutants in the water.

Please contact our hotline to schedule a service.

My water is not cold. What should I do?

Follow these short steps, if the problem persists, please contact us:

1. Switch OFF the Box

2. Wait 10 seconds

3. Switch ON the Box

4. Wait an hour

If the problem persists, please contact your BE WTR technical hotline

My first glass of water is not fresh. What should I do?

There should be very little water in the pipes after each use. If the temperature is hot, this can affect the temperature of the first glass of water.

Can I adjust the temperature?

When the system is installed, the temperature can be adjusted slightly. However for optimal sparkling water quality, the temperature should be below 9 degrees.

What is the optimal temperature?

For optimal sparkling water quality, the temperature should be below 9 degrees.

Do you still need help?

For any questions or queries contact our customer service by using our Contact Form or call us on our hotline +41 21 624 23 34

SHOWROOM

SWITZERLAND

Rue de Genève 21
1003 Lausanne

info@bewtr.com
+41 21 312 41 28 (CHDE)

+41 21 312 41 27 (CHFR)

SWEDEN

Regeringsgatan 61
111 47 Stockholm

info@bewtr.se
+46 8 250 420

DENMARK

Erik Menveds Vej 2B,

1965 Frederiksberg C

info@bewtr.dk
+45 88 626 590

Finland

Pursimiehenkatu 29-31 F, 2. krs

00150 Helsinki

info@bewtr.fi
+358 10-4115490

FRANCE

Paris - COMING SOON
jonathan@bewtr.com
+33 (0) 680590456

UNITED ARAB EMIRATES

Dubaï - COMING SOON
samuel@bewtr.com
+971 52 603 1202

SINGAPORE

Mac Taggart Foodlink, Singapore 368079

christian@bewtr.com
+65 8351 3752