How can we help?

BE WTR BiG is the proprietary technology of our local filtration and bottling plants. The bottles are returned from the customer for reuse and refill with micro filtered sparkling and till water, after going through our Swiss Technology filters. Then they are capped and delivered, and ready to enjoy.

BE WTR Systems are our range of premium Swiss Tech filter and tap systems that can be installed onsite in restaurants, hotels, at home or in the office. They deliver the delicious BE WTR filtered and chilled still or sparkling water, ready to be served and enjoyed in the finest establishments or at home.

Learn how to change your water filter with our easy-to-follow guide. This tutorial covers all steps for a quick and efficient replacement. If the issue persists, contact your local hotline.

Follow this quick step by step troubleshooting video to try to fix the issue. If the problem persists, contact your local hotline.

Follow this quick step by step troubleshooting video to try to fix the issue if you do not have any still water and that you have a BE CONNECT filter head installed. If the problem persists, contact your local hotline.

Join us as we delve into the BE CONNECT webapp: features, functionalities, and user-friendly interfact, designed to seamlessly connect you with the digital world.

Follow these few steps and contact your BE WTR technical hotline if the problem persists:

1. Check the water temperature If the water is cold, please go to step 2 If the water is not cold, try pressing the switch ON/OFF button on the box and then go to step 3
2. Check the gas bottle: Is the pressure gauge in the red areae? If yes, please change your gas bottle as it is empty. How do I change the CO2 bottle?
3. Check your gas pressure: it should be between 4 and 4.5 bar. To increase the pressure, use a screwdriver and turn the screw on the Co2 regulator front face.

We are happy to help you by providing instructions on how to change the CO2 bottle. Just call and we will explain everything. It is really very simple. Every six months, when we do our service, we leave an extra CO2 bottle. If you still need help, we will come out to you for a symbolic fee. Every six months, when we carry out a service, we leave an extra bottle of CO2. Remove the empty gas bottle and replace it with the new one, following these easy steps mentionned in the video.
If you still need help, call us and we will come out for a nominal fee.

Learn how to adjust and calibrate your BAR 2 automatic filling system for optimal performance. This tutorial covers troubleshooting, settings adjustment, and ensuring accurate filling. Keywords: BAR 2 adjustment, filling system calibration, troubleshooting. If the issue persists, contact your local hotline.

If you Has the flow gradually decreased over the last weeks ?

Yes, contact your BE WTR technical hotline

No, have you closed your water inlet ?

No, check if the water stop is open (left picture).

If it is open, close it by moving it in the direction of the green arrow (see picture on the right)

If it is not, contact your technical contact

- Switch OFF the BOX

- Wait 10 seconds

- Switch ON the BOX

- Wait 2 minutes

If you have no still water, please follow these 4 steps:

1. Has the flow gradually decreased over the last few weeks?

If yes, contact your BE WTR technical hotline.

If not, go to step 2.

2. What is the status of your water inlet (open/closed)?

It is open: close it by moving it in the direction of the green arrow (see picture on right)

If it is closed: contact your technical contact

If your Box is starting to make some noise, please follow these few steps, and if the problem persists, contact our hotline:

1. Has the flow gradually decreased over the last few weeks ?

If yes, contact your BE WTR technical hotline.

If not, go to step 2.

2. What is the status of your water inlet (open/closed)?

It is open: close it by moving it in the direction of the green arrow (see picture on right)

It is closed: contact your technical contact

Your filter seems to have clogged up earlier than expected. The quality of your local water can vary and impact the operating life of your filter. The filter will then have to work harder to compensate for the potential pollutants in the water.

Please contact our hotline to schedule a service.

Follow these short steps, if the problem persists, please contact us:

1. Switch OFF the Box

2. Wait 10 seconds

3. Switch ON the Box

4. Wait an hour

If the problem persists, please contact your BE WTR technical hotline

Is your BE WTR system not making the water sparkling enough to your taste? This video offers solutions and adjustments to enhance carbonation. If the issue persists, contact your local hotline.

Join us as we delve into the BE CONNECT webapp: features, functionalities, and user-friendly interfact, designed to seamlessly connect you with the digital world.

Discover how to install an AQTiV TOWER from assembly the elements, to connection, and maintenance.

Max 2 m for at home or offices but can be increased to 10 m for high-capacity machines, as in hotels or in restaurants.

Join us as we delve into the BE CONNECT webapp: features, functionalities, and user-friendly interfact, designed to seamlessly connect you with the digital world.

Learn how to adjust and calibrate your BAR 2 automatic filling system for optimal performance. This tutorial covers troubleshooting, settings adjustment, and ensuring accurate filling. Keywords: BAR 2 adjustment, filling system calibration, troubleshooting. If the issue persists, contact your local hotline.

Discover how to install an AQTiV TOWER from assembly the elements, to connection, and maintenance.

Learn how to change your water filter with our easy-to-follow guide. This tutorial covers all steps for a quick and efficient replacement. If the issue persists, contact your local hotline.

Try this quick fix and if the problem persists please call our hotline:

1. Unplug and restart the machine

2. Wait 10 seconds

3. Plug it in again and wait

Try this quick fix. If the problem persists please call our hotline:

1. Unplug and restart the machine

2. Wait 10 seconds

3. Plug it again and wait.

Discover how to install an AQTiV TOWER from assembly the elements, to connection, and maintenance.

We regret to see you go. We value your feedback and would appreciate any insights you can share about your experience with us. Our team is always here to assist you, should you ever reconsider or require assistance in the future.

To cancel your contract please contact the BE WTR contact mentioned in your contract or fill in this form.

Follow these steps:

1. Locate the leak

2. If the leak is in the drip tray, drain it

3. If not, turn off the water supply and contact us.

Is your BE WTR system not making the water sparkling enough to your taste? This video offers solutions and adjustments to enhance carbonation. If the issue persists, contact your local hotline.